Refund policy

Last updated: October 25, 2026

We want you to love what you receive. If something isn't right, we're here to help.

30-day returns

You may return unworn items in their original condition and packaging within 30 days of delivery.

How to start a return

1. Email hello@mizpahandco.com with your order number and the item you'd like to return.
2. We'll reply with return instructions and the return address.
3. Please don't send items back without contacting us first. Packages sent to the wrong address can't be processed.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. In that case, we cover it.

Refunds

Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method, and your bank usually takes 5�10 business days to show them. Original shipping charges are non-refundable.

Exchanges

The fastest way to get a different piece is to return the one you have and place a new order.

Items that can't be returned

• Pieces that show signs of wear, damage or alteration

Damaged, defective or wrong items

Email hello@mizpahandco.com within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping.

Received it as a gift?

Write to us with the order number or the name of the person who sent it. We'll offer store credit, and the sender won't be notified.

Questions?

hello@mizpahandco.com